how does downstage job summary keep the
public house? the individual thinks, when the hotel is writing the job to sum
up downstage, answer around move service, smile these two keywords. it is much
more profitless to say, have a public house below downstage job sums up model
essay, offer reference only. from the school graduation comes guesthouse of
abroad sea xixi works, accomplish downstage clerk from clerk of a guest room, until
rise for old hall assistant manager, acquired the knowledge that does not have
on book more very much. it is me below the job summed up first half of the year
2014: serve as the window of the hotel downstage, it is the first impression
that the hotel gives a visitor. above all we should maintain our best image,
area area is smile, bouncy, with us the most beautiful one side greets a
visitor, let every guest walk into a hotel to be able to experience our
sincerity and passion. next, pay close attention to guest be fond of. when the
guest walks into a hotel, we want to say hello to actively, when appellation
guest, if be frequent visitor is about accurate without the full name that
speaks a guest by accident and post, this are very important, guest met what
experience his for this respect and be taken seriously. we gather the
information such as be fond of of the guest’s habits and customs,
individual even, do his best contented guest, invite guest live every time inn,
can experience accident surprise. again, provide personalized service. when the
guest deals with formalities, we can care a guest more, ask a guest more, if be
nonlocal guest, can explain local local customs more to them, introduce the
seat of station, bazaar, tourist attraction actively for them, enquire whether
the guest is fatigue, apace does ace add, when the guest returns a house, guest
room make the rounds of the wards needs to await a few minutes, do not let a
guest standing at this moment, ask a guest to sit down to wait a bit, active
inquiry guest lives how or it is right the hotel has what opinion, do not let a
guest feel desolate he. communicate further can make guest much portion sweet,
a variety of discomfort that also can eliminate guest to be encountered in the
place in the hotel. finally also is the most important, the smile serves. in
communicating a process with the guest, want to pay attention to ceremony
courtesy, when chatting with the guest, lower one’s head and often
staring at a guest continuously is clodhopping, should maintain with the guest
time-interval ground exchanges a look. want to listen attentively to the
guest’s opinion more, do not break guest talk, the otherwise in
listening attentively to breaks beck, in order to show the respect to the guest.
face a guest to want to smile, special when offerring criticism to us when the
guest, we must maintain smile, guest anger is again great, our smile also can
give guest “ put out a fire ” , a lot of problems
also are met be readily solved. multi-purpose and courteous diction, treat
guest to want to do arrival to greet sound from time to tome, go to send sound
from time to tome, there should be excuse reputation when troublesome guest.
when with the guest the dialog shows an issue, do not argue with the guest, be
guest fault, also want to certain patience explains to him. want us to maintain
a smile only, with respect to the result that can get expect to be less than. i
think, pay attention to detail only, make from bagatelle, make from the a bit,
ability can make our job more excellent. in the job, see mixed guest in and out
everyday, provide different service for them, solve various problems. work
sometimes very tired really, but i feel very contented however, very happy. i
very rejoice to oneself can walk up downstage this one post, the job that also
is oneself feels clinking pride, my true him passion post, in the following
job, i can do good individual job to plan, can create here hard piece those who
belong to oneself is brilliant!
serve as the window of the hotel downstage,
it is the first impression that the hotel gives a visitor. above all we should
maintain our best image, area area is smile, bouncy, with us the most beautiful
one side greets a visitor, let every guest walk into a hotel to be able to
experience our sincerity and passion. next, pay close attention to guest be
fond of. when the guest walks into a hotel, we want to say hello to actively,
when appellation guest, if be frequent visitor is about accurate without the
full name that speaks a guest by accident and post, this are very important,
guest met what experience his for this respect and be taken seriously. we
gather the information such as be fond of of the guest’s habits and
customs, individual even, do his best contented guest, invite guest live every
time inn, can experience accident surprise. again, provide personalized
service. when the guest deals with formalities, we can care a guest more, ask a
guest more, if be nonlocal guest, can explain local local customs more to them,
introduce the seat of station, bazaar, tourist attraction actively for them,
enquire whether the guest is fatigue, apace does ace add, when the guest
returns a house, guest room make the rounds of the wards needs to await a few
minutes, do not let a guest standing at this moment, ask a guest to sit down to
wait a bit, active inquiry guest lives how or it is right the hotel has what
opinion, do not let a guest feel desolate he. communicate further can make
guest much portion sweet, a variety of discomfort that also can eliminate guest
to be encountered in the place in the hotel. finally also is the most
important, the smile serves. in communicating a process with the guest, want to
pay attention to ceremony courtesy, when chatting with the guest, lower one’s
head and often staring at a guest continuously is clodhopping, should maintain
with the guest time-interval ground exchanges a look. want to listen
attentively to the guest’s opinion more, do not break guest talk, the
otherwise in listening attentively to breaks beck, in order to show the respect
to the guest. face a guest to want to smile, special when offerring criticism
to us when the guest, we must maintain smile, guest anger is again great, our
smile also can give guest “ put out a fire ” , a
lot of problems also are met be readily solved. multi-purpose and courteous
diction, treat guest to want to do arrival to greet sound from time to tome, go
to send sound from time to tome, there should be excuse reputation when troublesome
guest. when with the guest the dialog shows an issue, do not argue with the
guest, be guest fault, also want to certain patience explains to him. want us
to maintain a smile only, with respect to the result that can get expect to be
less than. i think, pay attention to detail only, make from bagatelle, make
from the a bit, ability can make our job more excellent. in the job, see mixed
guest in and out everyday, provide different service for them, solve various
problems. work sometimes very tired really, but i feel very contented however,
very happy. i very rejoice to oneself can walk up downstage this one post, the
job that also is oneself feels clinking pride, my true him passion post, in the
following job, i can do good individual job to plan, can create here hard piece
those who belong to oneself is brilliant!
第五篇：酒店前台工作总结范文
酒店前台工作总结范文
how does downstage job summary keep the
public house? the individual thinks, when the hotel is writing the job to sum
up downstage, answer around move service, smile these two keywords. it is much
more profitless to say, have a public house below downstage job sums up model
essay, offer reference only. from the school graduation comes guesthouse of
abroad sea xixi works, accomplish downstage clerk from clerk of a guest room,
until rise for old hall assistant manager, acquired the knowledge that does not
have on book more very much. it is me below the job summed up first half of the
year 2014: serve as the window of the hotel downstage, it is the first impression
that the hotel gives a visitor. above all we should maintain our best image,
area area is smile, bouncy, with us the most beautiful one side greets a
visitor, let every guest walk into a hotel to be able to experience our
sincerity and passion. next, pay close attention to guest be fond of. when the
guest walks into a hotel, we want to say hello to actively, when appellation
guest, if be frequent visitor is about accurate without the full name that
speaks a guest by accident and post, this are very important, guest met what
experience his for this respect and be taken seriously. we gather the
information such as be fond of of the guest’s habits and customs,
individual even, do his best contented guest, invite guest live every time inn,
can experience accident surprise. again, provide personalized service. when the
guest deals with formalities, we can care a guest more, ask a guest more, if be
nonlocal guest, can explain local local customs more to them, introduce the
seat of station, bazaar, tourist attraction actively for them, enquire whether
the guest is fatigue, apace does ace add, when the guest returns a house, guest
room make the rounds of the wards needs to await a few minutes, do not let a guest
standing at this moment, ask a guest to sit down to wait a bit, active inquiry
guest lives how or it is right the hotel has what opinion, do not let a guest
feel desolate he. communicate further can make guest much portion sweet, a
variety of discomfort that also can eliminate guest to be encountered in the
place in the hotel. finally also is the most important, the smile serves. in
communicating a process with the guest, want to pay attention to ceremony
courtesy, when chatting with the guest, lower one’s head and often
staring at a guest continuously is clodhopping, should maintain with the guest
time-interval ground exchanges a look. want to listen attentively to the
guest’s opinion more, do not break guest talk, the otherwise in
listening attentively to breaks beck, in order to show the respect to the
guest. face a guest to want to smile, special when offerring criticism to us
when the guest, we must maintain smile, guest anger is again great, our smile
also can give guest “ put out a fire ” , a lot of
problems also are met be readily solved. multi-purpose and courteous diction,
treat guest to want to do arrival to greet sound from time to tome, go to send
sound from time to tome, there should be excuse reputation when troublesome
guest. when with the guest the dialog shows an issue, do not argue with the
guest, be guest fault, also want to certain patience explains to him. want us
to maintain(请你关注Www.91exam.org)
a smile only, with respect to the result that can get expect to be less than. i
think, pay attention to detail only, make from bagatelle, make from the a bit,
ability can make our job more excellent. in the job, see mixed guest in and out
everyday, provide different service for them, solve various problems. work
sometimes very tired really, but i feel very contented however, very happy. i
very rejoice to oneself can walk up downstage this one post, the job that also
is oneself feels clinking pride, my true him passion post, in the following
job, i can do good individual job to plan, can create here hard piece those who
belong to oneself is brilliant!
had gone two years, in this year, big
public house of open waters of sea of 1000 islands lake falls in the joint
efforts of fluctuation, management outstanding achievement had bigger
promotion. old hall undertook update and be transforminged, make the service
project of the hotel more perfect, load a broadband to guest room of 5f, 6f at
the same time, satisfied the requirement of guest of more business affairs. all
these brought opportunity of survival and hope to the hotel. of the level of
service of perfect, employee of the project of newer, service of hotel
facilities rise further, make my hotel had taller reputation in hotel industry.
these active management that are store level leader and all hotels are
departmental the effort of door employee is not divided. so the hotel pays
attention to the cultural and ideological progress of employee relatively, come
this year below the circumstance that antechamber ministry changes ceaselessly
in personnel, all employee still can overcome enterprising of difficult,
solidarity, the satisfactory hotel that finish gives each welcome the job,
annual welcomed vip group in all, the conference countless, in whole in
recieving a process, get of the guest reputably, come one year antechamber
ministry has done the following works: one, strengthen vocational training,
raise ministry of employee quality antechamber to serve as the appearance of
the hotel, every employee should confront a visitor directly, the working
manner of employee and service quality report give the service level of a hotel
and level of management, because of this pair of employee the working key that
grooming is us, will make in the light of 5 branch this year groom in detail plan:
be aimed at telephone exchange, we undertake skill grooms receiving audition
phone language; the baggage that is in in the light of baggage is carried and
check service undertakes grooming; the ceremony courtesy of dest clerk and
skill of carry out room groom; especially all to antechamber ministry employee
will undertake the foreign language of a month grooms is as long as july this
year, judge check to lay next certain foundations for the star this year, just
can let employee have on skill of wu of professional knowledge kimono through
grooming only rise further, gift is nicer provide excellent service for the
guest. 2, engraft to employee “ broaden sources of income and
reduce expenditure, add close cut down expense ” consciousness,
broaden sources of income and reduce expenditure of “ of control
good cost, add close cut down expense ” is every enterprise not
arrowy pursuit, antechamber department employee answers the call of the hotel
actively, begin managing, cut down expense activity, control good cost. for
managing charge, antechamber him ministry buys plastic basket to hold the key
of the group, reduced the use amount of key bag and room card, to the hotel
managing charge (no matter be a group,still come loose so guest, every room
must fill in to the room gets stuck and use key bag, after using room card and
key bag through group house, saved cost greatly, the room blocks 0.18 yuan /
piece, key bag 0.1 yuan / , everyday group house 100 above, a year but the fee
with managing bigger brushstroke) ; business affairs center is used expire
forms for reporting statistics will print draft paper; supervise and urge the
employee of accommodation is managing with water and electricity; control good
office articles for use, had used each each pieces of paper, pen. pass these
control, achieve for the hotel close make the contribution with antechamber due
ministry. 3, the sale consciousness that strengthens employee and sale skill,
rise to lead antechamber ministry basis market condition, actively is advanced
medicinal powder guest room sale, come this year the hotel rolled out a series
of plan of guest room sales promotion if: the sales promotion activity such as
1000 yuan of certificate of fan room, integral card, acting gold, card, dest
clerk is in hotel privilege policy while mix according to market level that day
enter a circumstance to master house
price neatly, come loose downstage the
guest had apparent addition, enter rate rise somewhat, emphasize dest clerk:
“ wants downstage guest only, we want the tenet that method lets
” of guest take up one’s quarters, strive for more live
entering to lead. 4, pay attention to the harmonious job hotel between
departmental door to resemble a big family, the hard to avoid in working
between branch and branch can happen grind, harmonious stand or fall is
affected in working lieutenant general by huge. antechamber ministry is the
centre branch of whole public house, it is having close working relationship with
the branch such as meal, sale, guest room, be like occurrence problem, we
undertake can actively harmony settlement with this branch, avoid its
aggravation, because common goal of everybody is for the hotel, be not solved
and had handled the negative effect with will be brought certain to the hotel.
5, strengthen of all kinds forms for reporting statistics to reach declare at
customs the management of data is downstage the visitor that enters to every
according to the regulation of public security bureau undertakes registering,
input computer, the cable concern interconnected system that the data of the
guest outside the condition adopts a hotel is seasonable to national security
bureau division of discrepancy condition management undertakes declaring at customs,
carry out the announcement that public security bureau allots seriously, live
to every the guest’s valuable undertakes remindful check. all forms
for reporting statistics and data appoint antechamber ministry person specially
assigned for a task is responsible, undertake classified filing to forms for
reporting statistics and every months of statistic appears in the newspaper.
guest room income and income of two years of guest room undertook contrast
2014, housing rate increased, but income decreased however yuan, because,main
reason is between hotel industry malign contend for unexpectedly bring about
average room price to reduce, enter rate increase and income reductive
phenomenon, after watch of guest room overview is added. achievement is satisfactory,
but be in us insufficiently deep also consciousness and experience arrive: 1,
flexibility and initiative are lacked on the service; 2, the equipment ageing
of telephone exchange creates line not free, cause a guest to complain
constantly; 3, individual new employee operates inexperience to own job; 4,
ageing of copycat of business affairs center, printer, duplicate and printed
result are bad, affected the income of business affairs center directly. made
new sale index and task to business branch according to the hotel, it is two
years to antechamber ministry important year, finish the job to can cooperate
to sell a ministry, make a plan of 0 years of two jobs especially: 1, continue
to strengthen groom, improve the integrated quality of employee, improve
service quality; 2, stable employee rank, reduce the liquidity of employee; 3,
” of software of “ of ageing of “
hardware ” fills, through improving a service quality makes up
for the inadequacy of equipment ageing; 4, the skill of carry out room that
increases downstage staff, increase medicinal powder of the guest enter rate,
strive to finish the sale job of hotel make known to lower levels. be about to
begin one new year, antechamber ministry faculty will provide the most
excellent service with xiang bin of new spiritual outlook and real
operation’s guest, carry out “ guest consummate, serve
the purpose of the first ” .
第四篇：2014年酒店前厅部工作总结
2014年酒店前厅部工作总结
had gone 2014, in this year, xx big public
house manages next having of company and xx company jointly in xx bigger
change, the capital with two devoted and many partner undertook update and be
transforminged to facilities of hotel part facilities, bedraggled and old 3
buildings do business through decorating, those who made up for hotel
recreation project is vacant, make the service project of the hotel more
perfect, be aimed at the problem of guest room peculiar smell, through opening
a window ventilated got essential settlement, at the same time old to guest
room tv undertook updating …… , all these brought
opportunity of survival and hope to the hotel. of the level of service of
perfect, employee of the project of newer, service of hotel facilities rise
further, the best result that throughout history obtains in making xx big
public house criticizes review a case in which a death sentence has been passed
by a lower court in the star 2014 the 2nd, make xx big public house had taller
reputation in hotel industry. these active management that are store level
leader and all hotels are departmental the effort of door employee is not
divided. so the hotel pays attention to the cultural and ideological progress
of employee relatively, created good life vacuum to employee, transform the
washhouse of the hotel the amphibious room of a capacious employee dining-room
and employee activity, acquired the recreational project such as card of ping-pong,
ping-pong desk, chess, begin each race for many times, the constitution that
enhanced employee namely abounded the spare life of employee again, the hotel
still went to installation of solar energy hot water employee dormitory, solved
the problem that employee winter bathes. all these employee can pass serious
work to sign up for a hotel back and forth only. come this year below the
circumstance that antechamber ministry changes ceaselessly in personnel, all
employee still can overcome enterprising of difficult, solidarity, the
satisfactory hotel that finish gives each welcome the job, annual welcomed vip
group in all 4, the conference countless, in whole in recieving a process, get
of the guest reputably, come one year antechamber ministry has done the
following works: one, strengthen vocational training, raise ministry of
employee quality antechamber to serve as the appearance of the hotel, every
employee should confront a visitor directly, the working manner of employee and
service quality report give the service level of a hotel and level of
management, because of this pair of employee the working key that grooming is
us, will make in the light of 5 branch this year groom in detail plan: be aimed
at telephone exchange, we undertake skill grooms receiving audition phone
language; the baggage that is in in the light of baggage is carried and check
service undertakes grooming; the ceremony courtesy of dest clerk and skill of
carry out room groom; especially all to antechamber ministry employee will undertake
the foreign language of a month grooms is as long as july this year, judge
check to lay next certain foundations for the star this year, just can let
employee have on skill of wu of professional knowledge kimono through grooming
only rise further, gift is nicer provide excellent service for the guest. 2,
engraft to employee “ broaden sources of income and reduce
expenditure, add close cut down expense ” consciousness, broaden
sources of income and reduce expenditure of “ of control good
cost, add close cut down expense ” is every enterprise not arrowy
pursuit, antechamber department employee answers the call of the hotel
actively, begin managing, cut down expense activity, control good cost. for
managing charge, antechamber him ministry buys plastic basket to hold the key
of the group, reduced the use amount of key bag and room card, to the hotel
managing charge (no matter be a group,still come loose so guest, every room
must fill in to the room gets stuck and use key bag, after using room card and
key bag through group house,
saved cost greatly, the room blocks 0.18
yuan / piece, key bag 0.1 yuan / , everyday group house 100 above, a year but
the fee with managing bigger brushstroke) ; business affairs center is used
expire forms for reporting statistics will print draft paper; supervise and
urge the employee of accommodation is managing with water and electricity;
control good office articles for use, had used each each pieces of paper, pen.
pass these control, achieve for the hotel close make the contribution with
antechamber due ministry. 3, the sale consciousness that strengthens employee
and sale skill, rise to lead antechamber ministry basis market condition,
actively is advanced medicinal powder guest room sale, come this year the hotel
rolled out a series of plan of guest room sales promotion if: the sales
promotion activity such as 1000 yuan of certificate of fan room, integral card,
acting gold, card, dest clerk is in hotel privilege policy while mix according
to market level that day enter a circumstance to master house price neatly,
come loose downstage the guest had apparent addition, enter rate rise somewhat,
emphasize dest clerk: “ wants downstage guest only, we want the
tenet that method lets ” of guest take up one’s
quarters, strive for more live entering to lead. 4, pay attention to the
harmonious job hotel between departmental door to resemble a big family, the
hard to avoid in working between branch and branch can happen grind, harmonious
stand or fall is affected in working lieutenant general by huge. antechamber
ministry is the centre branch of whole public house, it is having close working
relationship with the branch such as meal, sale, guest room, be like occurrence
problem, we undertake can actively harmony settlement with this branch, avoid
its aggravation, because common goal of everybody is for the hotel, be not
solved and had handled the negative effect with will be brought certain to the
hotel. 5, strengthen of all kinds forms for reporting statistics to reach
declare at customs the management of data is downstage the visitor that enters
to every according to the regulation of public security bureau undertakes
registering, input computer, the cable concern interconnected system that the
data of the guest outside the condition adopts a hotel is seasonable to
national security bureau division of discrepancy condition management
undertakes declaring at customs, carry out the announcement that public
security bureau allots seriously, live to every the guest’s valuable
undertakes remindful check. all forms for reporting statistics and data appoint
antechamber ministry person specially assigned for a task is responsible,
undertake classified filing to forms for reporting statistics and every months
of statistic appears in the newspaper. two years guest room income and income
of two years of guest room undertake contrast, housing rate increased 9.46% ,
but income reduced 240223.07 yuan however, because,main reason is between hotel
industry malign contend for unexpectedly bring about average room price to
reduce, enter rate increase and income reductive phenomenon, after watch of
guest room overview is added. achievement is satisfactory, but either be in us
deep also consciousness and experience arrive: 1, flexibility and initiative
are lacked on the service; 2, the equipment ageing of telephone exchange
creates line not free, cause a guest to complain constantly; 3, individual new
employee operates inexperience to own job; 4, ageing of copycat of business
affairs center, copycat result is bad, affect the income of business affairs
center, the duplicate cash income of center of annual business affairs has
2812.9 yuan only this year. management overview of business affairs center
expressed generation of project cash total stage to receive aggregate and
in-house autograph to avoid 2812.9 665 3477.9 13 3490.9 of duplicate of remarks
of add up to to type 2014 aggregate 14461.6 2371 16832.6 10234.4 27067 of 54 54
54 of income of other of 2648 3.4 2651.4 2.2 2653.6 of long word of 2466 2.8
2468.8 1.1 2469.9 of word of city of 3931.2 668.8 4600 10206.1 14806.1 of fax
of 2549.5 1031 3580.5 12 3592.5 gave
business division system to decide new sale
index and task according to the hotel, was opposite 2014 is for antechamber
ministry important year, finish the job to can cooperate to sell a ministry,
make especially the job planned piece 2014: 1, continue to strengthen groom,
improve the integrated quality of employee, improve service quality; 2, stable
employee rank, reduce the liquidity of employee; 3, ” of software
of “ of ageing of “ hardware ” fills,
through improving a service quality makes up for the inadequacy of equipment
ageing; 4, the skill of carry out room that increases downstage staff, increase
medicinal powder of the guest enter rate, strive to finish the sale job of
hotel make known to lower levels. already began one new year, antechamber
ministry faculty will provide the most excellent service with xiang bin of new
spiritual outlook and real operation’s guest, carry out
“ guest consummate, serve the purpose of the first
” . antechamber ministry: xxx date
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