him ** , ** club general manager holds
general manager of *** big public house concurrently, below peter president and
the leader of the headquarters that amount to sound, lead two hotels faculty to
finish head office to make each are managed, administrative index, raise the
service quality of the hotel, level of management and economic benefits jointly.
report as follows with respect to the job of 2014 year now: one, the management
plan development of establish hotel plans to reach management guiding
principle, make the management target of the hotel, direct carry out. club of
holiday of case orchid heart since practice, suffer all respect elements to
affect, management circumstance nots allow hopeful, making 2014 year develop a
program to reach management guiding principle is namely around wear those who
improve management state to undertake, basic 2014 affirmatory club with chinese
meal, western-style food, guest room 3 big business points attach most
importance to a dot, complementary in order to meet place, swim the
establishment of form a complete set such as the pool, enhance sale, refine a service,
carry tower above to taste, raise ability of hotel whole gain to run policy
basically for the hotel thereby. 2014 year club plans income to be 3709.0xxxx
formerly yuan, net is 2329.6xxxx yuan, the rate that finish is 62.8xxxx. income
of eliminate chinese meal is affected, the club plans income to be 1613.4xxxx,
net is 1648.6xxxx, the rate that finish is 102.1xxxx. income of plan of eat of
its chinese and western is 40xxxx yuan, net is 436.2xxxx yuan, the rate that
finish is 108.xxxx, income of guest room plan is 118xxxx yuan, finish 114xxxx
actually yuan, the rate that finish is
96.xxxx. to drive housing, drive
consumption, the club basically adopts the following measure to assure to
manage in management respect grow continuously: 1, added free natant item to
housing guest, rolled out every months of housing to business affairs guest
room accumulative total is given 5 times completely swim ticket a piece
favourable activity, with company of this incentive business affairs book a
room and spread effect to the conduct propaganda since the swimming-pool of new
start business. 2, in the light of the housing of the last ten-day of a month
will be opened to booking in june low, execute to coming loose guest and
business affairs housing give breakfast, low to travel agent attune valence
attracts a customer on the weekend. 3, locate western-style food hall into hua
jiang north of supreme view scene in hall of high-grade western-style food,
refine a service, strengthen manufacture. seize moment of 51 golden weeks,
since may 1, move price again to western-style food hall, will move to 5xxxx/
on buffet lunch price, roll out afternoon tea project with stylish. 4, the club
is managed did not amount to a target, main reason is chinese meal income and
plan apart excessively long-distance. case of chinese meal of second half of
the year extremely not allow hopeful, in the joint-stock company that amount to
sound decision-making below, will announce stop business on september 11. mean
a club to cast off chinese meal to manacle, take part in a battle with light
packs, twist short end can be expected soon. 5, guidance constitutes activity
of festival of the west in the plan, implementation is achieved control a
height. 2, chair make and perfect a hotel each regulations system, build
perfect interior to organize a system, harmonious and departmental door
concerns, establish in-house and reasonable and effective moving mechanism. to
make of the hotel run daily bring into working according to plan stage by
stage, have guidance, have dog, the government that has summary goes in the
system, effective ground works plan sex and marriage of lash-up sex job rises,
establish specific working target, ask departmental door builds the working
system that plans a gender, adopt every months of summary, plan, work to each
in a planned way, have fulfil, by the plan measure gives carry out. build every
months of job to report a system, carry the in
finished state to the job, give to
departmental door controller examine. at the beginning of the hotel holds
water, each system is not perfect and perfect, of the system perfect the
establish that reachs each work program to need to just can be finished stage
by stage in long-term and many practice. accordingly, of the system building
also is a long-term and complex job. show this part to work to be finished
basically already, each station program and flow already established the club.
the standardization of hotel management, system changes the basis that
construction is hotel development, hotel management layer from 2014 the
beginning of the year begins, make specific provision to hotel whole standard
and standard namely, published relevant program to change in succession,
standardization government document. the aspect is examined in the target,
carry out method to undertake assessing according to the assessment that
already came on stage on one hand, on the other hand every months of every quarter
is held on month / quarterly job summary is met, be aimed at the working plan
that make, summary implements plan actually, put forward to need settlement
problem, make each job fulfils a person, also serve as the basis of pair of
departmental assessment with this. 3, the change that consider and masters the
market and development state of affairs, make the market extend reach price
system, timely advance focal point of level sex job, direct carry out. the
development be closely bound up of the change of the market and hotel, the club
is based on this to buckle market pulsation closely just about, advance focal
point of each phases work in time: made january business affairs came loose
2014 guest, room length a bag, conference round room, travel agent group comes
loose house price and agreement version. engineered valentine’s day activity and promotion job
feburary, strengthen financial management, make storehouse management system,
execute telephone exchange and management of service center departure. according
to the quarter change adjusted policy of privilege of area of a of hall of
golden sea yue, b in march, decrease give, perfect the service function of c
area. firm grabs sale job, implement hotel sale plan, had been done or sell
task allocation. the working technological process that establishs
western-style food office and award penalize an institution. the member that
make gelandehui blocks way. perfected duty of hotel branch post to edit in
april, the hotel that draft is departmental door work program, the start
business that develops a swimming-pool arranges the job, complete stations of
pair of weather of western-style food hall decorate. constituent sale personnel
has the sale of diamond card, favourable card, engineer mother’s day activity. the authorized
strength is new in may dish card, make the transition of very seasonal dish,
area of c of change chinese meal serves a function to roll out administrative
formula, the sale that enhances pair of swimming-pools works, to maintenance of
water of ooze of guest room bathroom, smallpox of room of bag of western-style
food hall, wall paper is mildewy maintenance, floor of kitchen of chinese and
western is repaired, net of dirt of chinese meal air conditioning is cleaned.
edifice of the economy that finish east outside advertising of paint of open in
season makes the wall. engineer the favourable activity of 61 children’s festivals. will recombine staff
of chinese meal personnel in june, add hires outstanding sale staff, begin
dragon boat festival, children’s festival to answer section activity, adjust summer vacation time
of western-style food hall to manufacture, the hotel that finish is publicized
book order imprint. the hotel will be managing cost july, execute partial goods
and materials to be bought oneself, chinese meal increases the promotion of new
course type, western-style food rolls out drink of affection of bend of
handpick afternoon tea, summer
第五篇：外企酒店经理年终个人工作总结
外企酒店经理年终个人工作总结
6 years individual job sums up manager of
foreign enterprise hotel end of the year -- individual job sums up manager of
hotel of 6 years of foreign enterprises end of the yearon july 14, 2014, get
king guest president and the delegate that the headquarters that amount to
sound leads, oneself are in charge of big public house of xiamen asia bay
preparing to construct the job, because question of early days bequeath is
more, each job is in halt condition. enter state to make the work great,
oneself basically begin work of the following fields: one, solve problem of bequeath
of early days project, organize blueprint joint hearing, decide train of
thought afresh, accelerate main body project, at present each project is in
ending phase. because early days personnel is fluctuant,reach partial
collaboration business to communicate not free, each main body is immersed in
break down condition, building site shutdown, employee mood is queasy. here
case falls, oneself realize solve problem of early days bequeath instantly
only, accelerate main body construction, ability is driven prepare to construct
working progress, stabilize common feelings of people. in wang bin president
and the support that head office leads fall, oneself organize personnel to have
blueprint joint hearing, decide train of thought afresh, remove agreement of
uncooperative adornment company, attract have actual strength, have aptitude,
have experience bear the coact that build business, already completed project
of the following main body now: 1, weak electrical engineering cheng: laid of
line of line, video, network line; disappear charges room and item of floor
board of phone of telephone exchange fang jing. establishment of wired
electrical wiring is finished 90% . at present only the satellite receives
systematic project to be in in negotiating. 2, equipment project: the
installation of lead plane of the air conditioning that finish, water pump
installation, installation of boiler, villatic water heater. at present
unfinished project has power source, gas facility. 3, decorate a project: paint
of the wall outside the villa that finish reachs 90% villa to decorate;
advocate the building is decorated finish 90% (include water, report, ground,
wall, smallpox) ; marble of the wall outside the hotel is finished 80% . 4,
other project: among column of the periphery that finish, villa stone of mark
of square of artistic a covered corridor or walk, hotel, inn. recreational
arbor finishs gardens project, seaside 90% ; hotel parking lot is finished 90%
; hotel fountain is finished 90% ; meadow illume is finished 90% ; 2, wide
cloth information, develop activity of of all kinds invite public bidding, to
type selecting of sampling of of all kinds equipment, things, material and
machine equipment, sign agreement to undertake in like a raging fire of
afore-mentioned main body project at the same time, the type selecting of
things and material sampling and of all kinds equipment, machine equipment is
begun in full blast. communicate in as square as king guest president and
collaboration relevant leader below, complementary with oneself experience of
old hotel industry, undertake the sampling finalizes the design. on the
supplier’s make choice
of, adopt measure of invite public bidding, in process of invite public
bidding, held to the principle of just, lawful, equal competition, honest
credence strictly, held to qualification test, make an on-the-spot
investigation on the spot, the group is discussed, the working program that
reports approval and supplier sign agreement. at present central air
conditioning, galley equipment, afforest is versed in a series of contracts
such as things of dress of door lock of cheng, project burning gas, guest room,
clean machine, employee, guest room already were signed, add up to agreement
50, contract amount amounts to eighteen million and twenty-six thousand yuan.
3, establish personnel staff, framework, cent pace has staff invite
applications for a job in order, make sure personnel is laid in, strengthen
training within industry in august 2014, work out of hotel establish crew is
307 people.
combinative hotel characteristic builds
constituent framework, make system of personnel salary standard. at present
establish of asian bay big public house leads the organic whole that each
branch below cooperates with division of labour each other for general manager.
on the invite applications for a job of personnel, undertake to ensure each job
is efficient, cost of managing control manpower, thalassic big public house
takes minute of step orderly, the method that reachs the designated position
stage by stage has the invite applications for a job of personnel. larger to
position breach section, adopted method of diversiform invite applications for
a job to come as soon as possible complemental, besides talent mart invite
applications for a job, labour market invite applications for a job, still go
up through the net release information of invite applications for a job, ask
labor employment agency to help release information and recommend personnel,
the talent that concern through labor bureau and recommends hotel place to need
waits for means, at present personnel of hotel take office in all 222 people,
basically be: administration does 7 people, financial department 28 people,
antechamber ministry 32 people, chamberlain ministry 36 people, meal ministry 36
people, sale popularizes a 9 people, manpower resource ministry 5 people,
kitchen 31 people, purchase a 3 people, engineering department 10 people,
security personnel ministry 25 people. the partial employee of duty and 40
trainees that had fulfilled are entered after above data did not include 5
years of new year’s day.
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