2014 first half of the year, hotel sale
ministry is in faculty joint efforts, everybody the heart thinks toward one
place, interest makes toward one place, extend business actively, conduct
propaganda is visited, public relations sale is entered gave one party new
scope of operation, hotel business does more prosperous more, each economic
norms all exceeds the corresponding period, implementation time passes half,
the task passes half, lay next solid foundations to achieve annual sale goal
satisfactorily. will work first half of the year now the circumstance makes
following summary: running income side above all: finish battalion to close in
all first half of the year yuan, among them the guest room battalion that
finish closes yuan, % what take a plan, rent on average rate % , average room
price yuan; additional, the meal battalion that finish receives income yuan,
the job of %;5 month guest room that takes a plan is overfulfiled, with
photograph of the corresponding period was compared last year, rise somewhat;
but relatively the battalion april closes drop extent also is bigger;
additional, may meal income also overfulfils plan target, basically be to
reflect what include desk income in the banquet to increase a respect, held
what meal battalion closes that month very large proportion; run income collect
the coming year from above, with compared last year, the corresponding period
rises somewhat this year, especially respect of guest room income, although
relatively the photograph is not older than rising last year, but in respect of
passenger source structure, medicinal powder the proportion that guest place
holds got very big rise, also be the market fixed position that accords with a
hotel; additional, meal respect, although overfulfil the task,this month
controls an aspect in battalion, but respect of interiorly passenger source
comes loose guest consumption shows downtrend, the consumption that how increas(更多请搜索WWW.91exam.org)es this kind of
passenger source should be to fall period working key. in sectional work
respect: sale ministry is in the accumulative total conference that finish will
recieve 13 batch may, basically finished session of medical apparatus and
instruments to work in the reception of inn conference among them, publicized
hotel brand through welcoming an activity this, also obtained the
client’s self-identity at the same time; additional, tire and bureau
of highway of city of kinglake, zhengzhou and shenzhen fuji are changed in was
being recieved the group of one system conference such as kang ji group; the
field is sold in the branch, the job plans and combine hotel guiding ideology
according to year this month, basically undertook visitting the job to
circumjacent market client, strengthened government administration kind the pay
a return visit of passenger source formed effective opinion; in the meantime,
market condition will be opposite the basis ahead of schedule june this month
market of circumjacent conference passenger source undertakes be visittinged
actively, assured off-season during the stability of hotel passenger source;
additional, finished pair of xu chang this month of area client visit,
publicized hotel product through this, developed partial new client; in the
meantime, combinative hotel criticizes astral requirement this month, to the
hotel all propaganda paterial undertook each area redesign, make communal
identifier closes the hotel requirement of the standard that judge a star;
additional, the branch began a group to build lunar activity this month, gave
collective activity to strengthen chime of group cohesive affinity to be the
same as ability through daily group consciousness grooms and organizing
sectional staff to be in; respect of public relations sale: may basically is to
engineer mother’s day activity; make gave technological process of
short message sale and level, make mode of short message sale becomes a kind of
daily sale; in the meantime, the branch combines meal key to strengthen the
case of marriage banquet product, undertake be packed afresh and be designinged
to product of meal marriage banquet, the unity that already finished
propagandist manual now is made, will use
at next month investment; additional, hotel integral mobile gift had new design
and promotion this month, abounded gift sort, attract farther consumption of
the client;
serve as the window of the hotel downstage,
it is the first impression that the hotel gives a visitor. above all we should
maintain our best image, area area is smile, bouncy, with us the most beautiful
one side greets a visitor, let every guest walk into a hotel to be able to
experience our sincerity and passion. next, pay close attention to guest be
fond of. when the guest walks into a hotel, we want to say hello to actively,
when appellation guest, if be frequent visitor is about accurate without the
full name that speaks a guest by accident and post, this are very important,
guest met what experience his for this respect and be taken seriously. we
gather the information such as be fond of of the guest’s habits and
customs, individual even, do his best contented guest, invite guest live every
time inn, can experience accident surprise. again, provide personalized
service. when the guest deals with formalities, we can care a guest more, ask a
guest more, if be nonlocal guest, can explain local local customs more to them,
introduce the seat of station, bazaar, tourist attraction actively for them,
enquire whether the guest is fatigue, apace does ace add, when the guest
returns a house, guest room make the rounds of the wards needs to await a few
minutes, do not let a guest standing at this moment, ask a guest to sit down to
wait a bit, active inquiry guest lives how or it is right the hotel has what
opinion, do not let a guest feel desolate he. communicate further can make
guest much portion sweet, a variety of discomfort that also can eliminate guest
to be encountered in the place in the hotel. finally also is the most
important, the smile serves. in communicating a process with the guest, want to
pay attention to ceremony courtesy, when chatting with the guest, lower
one’s head and often staring at a guest continuously is clodhopping,
should maintain with the guest time-interval ground exchanges a look. want to
listen attentively to the guest’s opinion more, do not break guest
talk, the otherwise in listening attentively to breaks beck, in order to show the
respect to the guest. face a guest to want to smile, special when offerring
criticism to us when the guest, we must maintain smile, guest anger is again
great, our smile also can give guest “ put out a fire
” , a lot of problems also are met be readily solved.
multi-purpose and courteous diction, treat guest to want to do arrival to greet
sound from time to tome, go to send sound from time to tome, there should be
excuse reputation when troublesome guest. when with the guest the dialog shows
an issue, do not argue with the guest, be guest fault, also want to certain
patience explains to him. want us to maintain a smile only, with respect to the
result that can get expect to be less than. i think, pay attention to detail
only, make from bagatelle, make from the a bit, ability can make our job more
excellent. in the job, see mixed guest in and out everyday, provide different
service for them, solve various problems. work sometimes very tired really, but
i feel very contented however, very happy. i very rejoice to oneself can walk
up downstage this one post, the job that also is oneself feels clinking pride,
my true him passion post, in the following job, i can do good individual job to
plan, can create here hard piece those who belong to oneself is brilliant!
第五篇：酒店前台工作总结范文
酒店前台工作总结范文
how does downstage job summary keep the
public house? the individual thinks, when the hotel is writing the job to sum
up downstage, answer around move service, smile these two keywords. it is much
more profitless to say, have a public house below downstage job sums up model
essay, offer reference only. from the school graduation comes guesthouse of
abroad sea xixi works, accomplish downstage clerk from clerk of a guest room,
until rise for old hall assistant manager, acquired the knowledge that does not
have on book more very much. it is me below the job summed up first half of the
year 2014: serve as the window of the hotel downstage, it is the first
impression that the hotel gives a visitor. above all we should maintain our
best image, area area is smile, bouncy, with us the most beautiful one side
greets a visitor, let every guest walk into a hotel to be able to experience
our sincerity and passion. next, pay close attention to guest be fond of. when
the guest walks into a hotel, we want to say hello to actively, when
appellation guest, if be frequent visitor is about accurate without the full
name that speaks a guest by accident and post, this are very important, guest
met what experience his for this respect and be taken seriously. we gather the
information such as be fond of of the guest’s habits and customs,
individual even, do his best contented guest, invite guest live every time inn,
can experience accident surprise. again, provide personalized service. when the
guest deals with formalities, we can care a guest more, ask a guest more, if be
nonlocal guest, can explain local local customs more to them, introduce the
seat of station, bazaar, tourist attraction actively for them, enquire whether
the guest is fatigue, apace does ace add, when the guest returns a house, guest
room make the rounds of the wards needs to await a few minutes, do not let a
guest standing at this moment, ask a guest to sit down to wait a bit, active
inquiry guest lives how or it is right the hotel has what opinion, do not let a
guest feel desolate he. communicate further can make guest much portion sweet, a
variety of discomfort that also can eliminate guest to be encountered in the
place in the hotel. finally also is the most important, the smile serves. in
communicatin(小编推荐你关注好范文网wwW.91exam.org)g a process with
the guest, want to pay attention to ceremony courtesy, when chatting with the
guest, lower one’s head and often staring at a guest continuously is
clodhopping, should maintain with the guest time-interval ground exchanges a
look. want to listen attentively to the guest’s opinion more, do not
break guest talk, the otherwise in listening attentively to breaks beck, in
order to show the respect to the guest. face a guest to want to smile, special
when offerring criticism to us when the guest, we must maintain smile, guest
anger is again great, our smile also can give guest “ put out a
fire ” , a lot of problems also are met be readily solved.
multi-purpose and courteous diction, treat guest to want to do arrival to greet
sound from time to tome, go to send sound from time to tome, there should be
excuse reputation when troublesome guest. when with the guest the dialog shows
an issue, do not argue with the guest, be guest fault, also want to certain
patience explains to him. want us to maintain a smile only, with respect to the
result that can get expect to be less than. i think, pay attention to detail
only, make from bagatelle, make from the a bit, ability can make our job more
excellent. in the job, see mixed guest in and out everyday, provide different
service for them, solve various problems. work sometimes very tired really, but
i feel very contented however, very happy. i very rejoice to oneself can walk
up downstage this one post, the job that also is oneself feels clinking pride,
my true him passion post, in the following job, i can do good individual job to
plan, can create here hard piece those who belong to oneself is brilliant!
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