Position Title: IT Specialist

Department: IT Department

Report to: IT Director

Date: ASAP

Type of Position: Full-time

Number of Hiring: 1

Post Number: IT-2022021  

Position Description                                                                      

The incumbent will be responsible for providing first line IT support, IT inventory and device-loan service and other project management.

Duties and Responsibilities                                                                    

·Follow IT procedures to provide daily technical services through front-line support for the use of all IT computing facilities (hardware and software), including shift work.

·Maintain in-house computer systems, desktops (hardware and software), and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance to international members as well as Chinese.

·Respond to requests for support from IT system end-users to resolve their technical problems, and ensure all calls are logged and tracked in the IT Service Management (ITSM) system.

·Adhere to escalation processes by collecting the required information and make sure incidents are properly updated in the ITSM system before the ticket is escalated.

·Develop, document and update user guides based on knowledge of technical specialisms.

·Maintain procedures and produce regular technical support reports.

·Analyze records and logs to spot underlying trends and potential issues.

·Support the implementation of new solutions or applications.

·Provide professional assistance in cybersecurity to compliance with local laws and regulations.

·Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

·Register new IT devices into the IT assets management system.

·Update IT assets management system to keep an accurate inventory.

·Manage portable IT devices for the equipment loan service.

·Identify professional training and development needs and source opportunities to meet these.

·Co-ordinate IT service planning, wider communication and team development for the department including peers in Technion and Shantou University.

·For IT support projects, manage the project lifecycle from A to Z.

·Supervise IT support SLA through the ITSM system.

·Some out of office hours on-call support will be required.

·Any other duties that are commensurate with the grade of the post.

Required Job Specifications                                                                

·Required qualification / academic degree: bachelor degree or above from an internationally reputable university, majoring in computer science, information technology or related disciplines.

·Required experience: 1-3 years working experience in IT field is preferred.

Required Job Competencies                                                                

·Language ability: Fluent Chinese and English (spoken and written). CET6 or equivalents

·Wide range of IT skills with good understanding of computing hardware, operating systems and applications.

·Knowledge of deploying software by various means in an enterprise environment.

·Knowledge of patching, supporting, administering and configuring server operating systems and applications.

·Understanding of LAN/WAN communications and network printing.

·Experience of Windows 10/11 operating systems.

·Excellent communications and interpersonal skills, ability to communicate effectively with staff and students, with a positive approach to customer care.

·Good problem solving and organizational skills.

·Willingness to work flexibly and to provide some support out of office hours.

·Ability to work under own initiative and as a member of a team, and work well under pressure.

Application Information                    &nb sp;                                               

Please send your cover letter, English and Chinese CVs to hr@gtiit.edu.cn in the format of name + position. Only qualified candidates will be contacted.