61. A. make B. keep C. ask D. give

　　62. A. ideas B. problems C. words D. worries

　　63. A. intended B. intending C. said D. saying

　　64. A. better B. easily C. simply D. best

　　65. A. thought B. opinionC. behavior D. appearance

　　66. A. merit B. value C. good D. worth

　　67. A. his B. which C. whose D. that

　　68. A. be surprised B. surprise C. surprised D. surprising

　　69. A. number B. sum C. figure D. amount

　　70. A. each B. one C. some D. every
　B级.
　　71.

　　(1)The Chief Executive of a large hotel became aware that his company was experiencing annual employee turnover of about 40 percent, at an annual cost estimated between $8 to $10 million. This large amount of money was calculated based on two factors: the money spent hiring replacements and the cost to the business in lower productivity due to employees becoming familiar with the requirements of their new job.

　　(2)Employee turnover is a perennial problem in the hotel industry. But there are some talent management practices and tactics you can adopt to increase employee retention. Here are a couple of suggestions.

　　(3)Recognize and Reward Solid Performance:We all like to feel appreciated! Your hotel and managers need formal and informal ways to recognize and reward high performance. Not all rewards need to be financial. Even a simple "thank you" or public recognition of their efforts can be effective ways to reward employees. And employees who feel valued tend to stick around.

　　(4)Provide Opportunities for Development:Giving your staff opportunities to develop and expand their knowledge skills and experience can be a powerful contributor to employee retention .

　　(5)These talent management practices will not only drive up employee retention, but also increase employee performance and engagement.