11. The progress of printing must be supervised throughout by ______.

A. the printer                                                    B. the design studio

C. the advertising department                             D. the operator or its advertising agency

12. The more democratic spirit of American inns was reflected in the special status conferred on innkeepers, regarded as honorable professional who could be ______ with information and whose opinions were ______.

A. entrust, respect                                             B. entrusts, respects

C. entrusting, respecting                                     D. entrusted, respected

13. In 1862, the first true package tours were provided by ______ known as “the father of modern tourism”.

A. Turner                                                         B. Stangen

C. Raitz                                                            D. Cook

14. Owing to the extremely competitive nature of the retail travel business, two factors become paramount if the travel agent is to succeed: ______ and ______.

A. good management, good service                    B. good management, good staff

C. good administration, good amenities               D. good administration, good facilities

15. The most immediately apparent form of environmental “pollution” is ______ rather than physical.

 A. ecological                                                   B. aesthetic

C. psychological                                               D. cultural