A. higher turnover

B. facilitation of learning

C. improved employee morale

D. increased productivity

Answer:

1.D   2.C   3.B   4.D   5.A   6.C   7.D   8.D   9.B   10.A

三、阅读理解（每题3分，共30分）

（一）9192

Outplacement is about helping redundant employees to find alternative work. It involves assisting individuals to cope with the trauma of redundancy through counseling, helping them to redefine their career and employment objectives and providing them with knowledgeable but sensitive guidance on how to attain those objectives.

Help may be provided by the organization on an individual basis, but in larger-scale redundancies ‘job shops’ can be set up. The people who staff these scour the travel-to-work area seeking job opportunities for those who are being made redundant. This is often done by telephone. Further help may be given by matching people to suitable jobs, arranging interviews, training in CV (curriculum vitae) preparation and interview techniques. Job shops are sometimes staffed by members of the personnel function.

As described by Eggert (1991), the outplacement process usually takes place along the following lines:

l         initial counseling - gaining biographical data and discussing immediate issues of concern;

l         achievement list - clients write up all the achievements they can think of to do with their career;

l         skills inventory - clients develop from the achievement list a personal portfolio of saleable skills;

l         personal statement - clients develop a personal statement in 20 to 30 words about what is being presented to the job market;

l         personal success inventory - those recent or appropriate successes that can be quantified and which support the personal profile;

l         three jobs - identification of three possible types of job that can be searched for;

l         psychological assessment - development of a personality profile with a psychologist;

l         development and agreement of a CV (see below);

l         identify job market opportunities;

l         practice interview;

l         plan job search campaign.

CVs provide the basic information for job searching and an outplacement consultant will guide individuals on how to write their CVs. The traditional CV uses what Eggert (1991) call the ‘tombstone’ approach because it reads like an obituary. It sets out personal details and education and employment history in chronological order.

1. Which one of the following isn’t the aim of outplacement?      .

A. help redundant employees to find alternative work

B. assist individuals to cope with the trauma of redundancy

C. help individuals to confirm their initial career and employment objectives

D. provide individuals with knowledgeable but sensi