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跨文化交际的关键在于知识。首先，人们应该知道跨文化交际可能产生的问题，并努力克服这些问题。其次，这种努力不一定总是能够成功。因此，当产生跨文化交际问题的时候，应当有耐心和宽容。----------------------------------------2What does William Ury mean by saying "go to the balcony" when there is heated conflict? A.He means to listen to the other part carefully. B.He means to join the conflictC.He means to fight backD.He means to withdraw from heated conflicts and think twice 参考答案： D 根据文中第三段第二句话可知，到阳台去只是一个比喻，意思是在发生激烈冲突时，停下来、倾听和思考。----------------------------------------3What is the function of active listening? A.It can sometimes be used to avoid misinterpretationB. It can help you ask another person repeat what he said. C.It can help you understand words in another languageD.It can overlook misunderstanding 参考答案： A 积极地倾听，有时可以使你避免一些误解。请其他人重复他所说过的话，并不是积极倾听的功能，而是积极倾听中的方法。----------------------------------------4Which of the following is correct about intermediaries? A.Intermediaries are always helpful in cross-cultural communicationB.Intermediaries belong to the third cultural groupC.Intermediaries sometimes make communication more difficultD.Intermediaries are always biased towards one culture or another. 参考答案： C 熟悉双方文化的中间人在跨文化交际的情况下能够有所帮助，但有时候也会带来麻烦。中间人如果是和交际双方中一方的国籍和文化背景相同，这样就会给人以存在偏袒的印象。----------------------------------------5What is the tone of this article? A.Critical B.Narrative C. Fictional D.Argumentative 参考答案： D 这道题是整体题。Critical批评的；narrative叙述性的；fictional虚构的，小说式的；argumentative议论式的。这是一篇议论式的文章。
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